51 North Detailing, LLC terms and CoNDITIONS

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When you book online or via phone with 51 North Detailing, LLC, you should read and agree to the terms and conditions of the booking prior to making an appointment. Once an appointment has been made, you are bound under the terms and conditions herein.

• Customers should remove all personal belongings, money and other significant items from their vehicle prior to any type of detailing

• 51 North Detailing, LLC will not accept any liability for any loss or damage to any personal property including the vehicle being serviced, any belongings contained inside of the vehicle or to the location of service. Assure that your vehicle is being serviced in a lawful and safe area and if you feel otherwise please communicate your concerns with the technician.

• All vehicles are cleaned at the customers own risk and must be able to withstand normal cleaning processes.

• 51 North Detailing, LLC or its vendors do not accept liability for discharged batteries during or after the service has been completed. Please inspect your vehicle after the service is rendered to assure all interior lights, headlights, or running lights have been turned off.

• We cannot guarantee any firm times when accepting your booking. We will be in contact the day prior to your appointment to confirm and on the day of we will let you know when we are on the way or have arrived.

• Our detailing times are an estimate only. Each vehicle is different and may require more or less time to fulfill the detailing type

• Whilst every effort will be made to keep scheduled bookings to the requested arrival window, unforeseen circumstances may cause lateness and are done so without voiding our cancellation policy.

• We reserve the right to take a debit or credit card details to secure the booking. Debit/Credit cards shall be processed by paypal or venmo.

• We reserve the right to alter or move a booking in line with staffing levels and/or weather conditions and /or machinery or equipment failure. Know that we will communicate such changes.

• All vehicles are cleaned at the customer's own risk

• All bookings placed require address, requested service, and vehicle condition verification. Service requests are not guaranteed at time of booking and may be cancelled at any time at the sole discretion of 51 North Detailing, LLC. 51 North Detailing, LLC reserves the right to refuse service to anyone.

• 51 North Detailing, LLC reserves the right to refuse or deny customer demands above and beyond the booked detailing.

• 51 North Detailing, LLC will not tolerate any verbal or physical abuse towards any of its staff under any circumstances and will take the relevant actions should any such behaviors be encountered

• We have a minimum call-out charge that varies by location.

• Detail.com reserve the right to charge an hourly rate of $75 (or proportion thereof) for any work that is not within the boundaries of the booking

• A minimum 20% surcharge will be applied to all jobs that involve excessive pet hair, urine, vomit, blood, feces, or other hazardous materials.

• Our prices are based on detailing type, location, type of car and condition of the vehicle and will be advertised as a FROM price.

• Detail.com reserves the right to charge each vehicle according to its condition, the type of vehicle and the customer location.

• Detail.com reserves the right to amend any price during the detailing should it differ from the original estimate

• Prices online do not include any local and/or state taxes that apply to services. Taxes can be applied in: Alaska, Connecticut, Florida, Hawaii, Iowa, Kansas, Minnesota, Nebraska, New Jersey, New Mexico, Ohio, Pennsylvania, Tennessee, Utah, Washington D.C, Washington State, West Virginia, Wisconsin, Wyoming.

• 51 North Detailing, LLC will send you SMS text messages to confirm your service request, provide information about the service, and to conduct a customer satisfaction survey after the job is completed. Depending on your mobile phone service, you may incur costs from these SMS text messages from your mobile phone service provider. 51 North Detailing, LLC is not responsible for any of these potential costs.

• 51 North Detailing, LLC may call you directly to schedule your service or conduct a customer satisfaction survey. In the event of a canceled request, we may call you to inquire about your reasons for canceling.

• All inbound and outbound customer service calls may be recorded for quality assurance.

• We may ask you where you heard about 51 North Detailing, LLC in order to gauge our marketing strategies

• We may conduct customer satisfaction surveys

• We must have permission to charge a debit or credit card 10% of the quoted amount to secure a regular booking and we will charge the card or accept cash after each visit.

• We reserve the right to charge a debit or credit card 50% of the quoted amount should the vehicles(s) not be available for cleaning and the booking has not been cancelled in advance (see cancellation policy)

Sales and special offering charges are final and there are no refunds, however, a transfer may be allowed at the discretion of 51 North Detailing, LLC and on the booked day of service.

• We require 24 hours notice from the start of the arrival window to cancel any booking/detailing service. All appointments must be cancelled directly from the customer to 51 North Detailing, LLC.

• Failure to provide 24 hours advance notice of cancellation will result in a minimum charge of 50% of the service quoted.

• Same day appointments that are cancelled will incur a charge of 25% of the service quoted.

• 51 North Detailing, LLC reserves the right to alter or amend a booking time/date without penalty, but wherever possible will let the customer know.

• 51 North Detailing, LLC reserves the right to alter a booking or move a booking in accordance with its staff levels, weather conditions and/or equipment failure without penalty to the company.

• Failure to be present at the time and location of the ordered service will result in 50% of the quoted service being charged.

• If there is probable and clear cause that the service technician did not fulfill the package as ordered or there is clear evidence of poor craftsmanship, we will at our cost refund or redo the uncompleted or unsatisfactory portion of the service.

• Cleaning or repairing the vehicle personally or professionally after the initial service without authorization from 51 North Detailing, LLC voids our Service Guarantee. Redos, refunds, or reimbursements will not be made after any unauthorized cleaning or repairs.

• Refusing a redo appointment for the unsatisfactory portion of your service limits any refunds to 20% of the value of your service.

• Failure to disclose at the time of booking any conditional issues that involve heavy stains, foul odors, human or animal biological waste, mold, mildew, chemical spills, chemical overspray or any other hazardous materials voids our service guarantee. No refunds, redos, or any additional work will be performed outside of the original package or estimate.

• Some issues may require services beyond those you ordered. Refusing the services recommended by customer service or your on-site technician may invalidate the service guarantee.

• Only services included in your order and additional services authorized by 51 North Detailing, LLC are covered under our service guarantee. Any services not authorized by 51 North Detailing, LLC are at customer's own risk.

• Our on-site technician may take photographs and/or videos to document the before and after condition of your vehicle, including the license plate. Preventing the technician from doing so will invalidate our service guarantee and any redo appointments or refunds are at the sole discretion of 51 North Detailing, LLC.

• Payment is due at the completion of your service. Refusal or failure to pay for your service invalidates our service guarantee and any redo services or discounts are at the sole discretion of 51 North Detailing, LLC in which a mechanics lien will be placed on your vehicle as applicable by Wisconsin state statute 779.41.

• Filing a credit card dispute/chargeback for billed services invalidates our service guarantee and no refunds or redo appointments will be authorized

• Claims must be filed within 48 hours of the completion of the service by using our online Support Request tool.

• For payer verification purposes, Gift Certificates have a 48 hour holding period before they can be redeemed for services.

• Gift Certificates can only be used once per vehicle per service.

• Gift certificates cannot be combined or redeemed with any other additional discounts, coupons, or promotions.

• The final price for services rendered may exceed the value of this gift certificate.

• Additional charges may apply to the redeemer if they choose a package that exceeds the cash value of their gift certificate.

• Additional surcharges for excessive pet hair, biological waste, other hazardous materials, larger vehicles, excessive damage, or other issues may apply.

• Gift certificates reflect a cash value. Prices for services may adjust due to seasonality, location, inflation, or demand.

• Any balances for services ordered are due at time of service and do not include additional services, tax, or gratuity.

• After 12 months of non-use the gift certificate is non-refundable.